Hardware Returns & Shipping

Last updated: EFFECTIVE DATE

This policy covers the Greetly Bridge and the Greetly Player: how they're delivered, what happens if something's wrong, and how returns work.

Most of this page depends on commercial decisions that 036 Labs still has to make. Every bracketed item must be confirmed before launch.

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Two ways to get hardware

Purchased. You buy the device outright and it's yours.

Supplied with a deployment. Some custom deployments include hardware as part of the agreement. [[Confirm: Supplied devices remain the property of 036 Labs and are loaned for the length of your subscription or agreement.]]

Which applies to you is shown on your order or your deployment agreement.

Shipping

• Where we ship: REGIONS — e.g. "the continental United States"
• Carrier: CARRIER(S)
• Processing time: devices are prepared and configured for your venue before shipping, which takes NUMBER business days.
• Delivery time: NUMBER business days after dispatch.
• Shipping cost: FREE / FLAT RATE / CALCULATED AT CHECKOUT
• Tracking: we'll email a tracking number when your order ships.

Delivery times are estimates. Hardware for a custom deployment may be installed at your venue by us instead of shipped — your agreement will say which.

When it arrives

Please check the package when it arrives. **If the box is damaged, or anything is missing, email us within NUMBER days** with photos of the packaging and contents.

Faulty on arrival

If a device doesn't work when you first set it up, contact us within **NUMBER days of delivery**. Our devices are managed remotely, so we can often diagnose and fix problems without anything being shipped. If we can't, we'll replace it at no cost, including shipping both ways.

Warranty

Devices are covered against manufacturing defects for NUMBER months from delivery. If a device fails under normal use during that period, we'll repair or replace it.

The warranty doesn't cover:

• physical damage, liquid damage, or damage from power surges;
• devices that have been opened, modified or reflashed without our agreement;
• damage from use outside the setup instructions; or
• normal wear, including to cables and power supplies. Confirm whether cables and power supplies are covered.

Returning purchased hardware

You can return an unused device within NUMBER days of delivery for a refund.

• It must be in its original condition and packaging, with all accessories.
• RESTOCKING FEE — e.g. "A restocking fee of NUMBER% applies to devices that have been opened." — or delete.
• Return shipping is paid by YOU / US, unless the device is faulty.
• Refunds go back to the original payment method once we've received and inspected the device.

Returning supplied hardware when your subscription ends

Only if supplied devices are loaned — delete this section otherwise.

When your subscription or agreement ends, supplied devices must be returned within NUMBER days. We'll send a prepaid return label. Devices that aren't returned, or are returned damaged beyond normal wear, may be charged at [[REPLACEMENT COST OR "their replacement cost"]].

How to start a return or claim

Email [email protected] with:

• your venue name;
• the device's serial number or label code, printed on the device;
• your order or agreement reference; and
• a short description of the problem, with photos if there's damage.

Please don't send anything back until we've confirmed the return — we'll give you the return address and instructions.

Your data on returned devices

Devices don't store visuals permanently or record anything at the venue. When a device is returned, we reset it before it's reused.

Contact

LEGAL ENTITY NAME
BUSINESS ADDRESS
Email: [email protected]
Phone: PHONE