Cancellation Policy

Last updated: EFFECTIVE DATE

You can cancel your Greetly AI subscription at any time. This page explains how, and exactly what happens when you do.

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Before you cancel — read this

When your subscription ends, all remaining credits are removed. That includes credit packs you bought separately. They can't be restored or refunded afterwards. Use your credits before cancelling.

How to cancel

In the app: open Credits, tap Manage Subscription, and follow the steps. You'll be taken to Stripe, our payment provider, to confirm.

By email: write to [email protected] from the address on your account, with your venue name, and we'll cancel it for you.

When cancellation takes effect

KEEP ONE OPTION, DELETE THE OTHER — must match Stripe → Settings → Billing → Customer portal

Option A — end of billing period: Your plan stays active until the end of the billing period you've already paid for. You keep full access and your credits until then. You won't be charged again.

Option B — immediately: Your plan ends as soon as you confirm. You won't be charged again, and fees for the current period aren't refunded.

What happens when it ends

• Your venue moves off its paid plan.
• All remaining credits are removed — monthly plan credits and purchased credit packs.
• Staff can no longer generate new visuals or send visuals to screens.
• Your account, settings and generation history are kept, so you can pick up where you left off if you subscribe again. To have your data deleted instead, see the Privacy Policy.
• Venue hardware stops receiving visuals. If you have devices from us, see the Hardware Returns & Shipping policy for what happens next.

Changing plans instead

You don't have to cancel to spend less. You can move to a different plan at any time from Credits → Manage Subscription.

• When the change takes effect, your monthly credit allowance resets to the new plan's amount. Unused credits from the previous allowance don't carry over.
• Purchased credit packs are kept when you change plans.
• Describe proration — must match Stripe → Settings → Billing → Customer portal. For example: "Upgrades are charged the difference for the rest of the billing period. Downgrades take effect at the next renewal."

If a payment fails

If a renewal payment fails, new generations are paused until it's resolved. Update your card in Credits → Manage Subscription. As soon as payment goes through, everything resumes.

[[Must match Stripe's retry settings: "We'll retry the payment over the following NUMBER days. If it still hasn't succeeded after the final attempt, the subscription is cancelled and the rules above apply."]]

Free trials

Trials don't need cancelling — there's no payment to stop. A trial ends when its credits are used, and never turns into a paid plan unless you choose one.

Resubscribing

You can subscribe again at any time. You'll start with the full monthly allowance of the plan you choose. Credits removed at cancellation aren't restored.

Contact

LEGAL ENTITY NAME
BUSINESS ADDRESS
Email: [email protected]
Phone: PHONE